Privacy Policy

Last updated: 26/11/2025

This privacy notice sets out how Homes for Students collects, uses and shares your personal information. It also gives you information about your privacy rights and how to exercise these.

Operating globally, in providing privacy information we've used the General Data Protection Regulation (EU) and UK GDPR as a benchmark and provided specific information in relation to US State privacy laws.

In some circumstances, your relationship will be directly with a university, with Homes for Students providing a service on the university's behalf. In such situations, the university should be your first point of call for any data protection related queries.

About us and contact details

Homes for Students provides student accommodation across the globe, and we strive to provide safe, affordable, comfortable, high-quality accommodation for students.

Homes for Students and its affiliates, subsidiaries and/or holding company respect your privacy. In this privacy notice, when we refer to "Homes for Students", "we", "us", or "our", we are referring to the group company you are engaging with.

If you have any queries about this privacy notice or any data protection related matter, please email us: [email protected].

Detailed Privacy Statements

For more detailed information about how we handle your personal data in specific situations, please refer to the following privacy statements:

• Privacy Statement - Enquiring, Registering and Applying for A Room
• Privacy Statement - Tenancy Agreements and Living with Homes for Students
• Privacy Statement - Guarantors

What personal information do we collect?

We collect personal information about you in a variety of ways, including:

• Information you provide directly to us when you enquire about, apply for, or book accommodation
• Information we collect automatically when you use our website or services
• Information we receive from third parties such as universities or guarantors

How we use your information

We use your personal information for the following purposes:

• To process your accommodation booking and manage your tenancy
• To communicate with you about your accommodation and our services
• To comply with legal and regulatory obligations
• To improve our services and develop new ones
• For marketing purposes (with your consent where required)

Legal basis for processing

We process your personal information under the following legal bases:

• Contract performance: Processing necessary to perform our contract with you
• Legal obligation: Processing required to comply with legal requirements
• Legitimate interests: Processing necessary for our legitimate business interests
• Consent: Where you have given us consent to process your data

How we share your information

We may share your personal information with:

• Universities and educational institutions (where applicable)
• Service providers who support our business operations
• Legal and regulatory authorities when required by law
• Other parties with your consent or at your direction

International transfers

Your personal information may be transferred to and processed in countries outside of your home country. Where we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data retention

We retain your personal information for as long as necessary to fulfil the purposes described in this privacy notice, unless a longer retention period is required or permitted by law. After your tenancy ends, we typically retain your information for up to 7 years for legal and regulatory compliance purposes.

Your rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Objection: Object to processing of your personal information
• Portability: Request transfer of your information to another party
• Withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet or electronic storage is completely secure.

Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyse website usage. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated notice on our website and updating the "Last updated" date at the top of this notice.

Contact us

If you have questions or concerns about this privacy notice or our data practices, please contact us:

Email: [email protected]

Email (GradPad): [email protected]

Supervisory authority

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with your local data protection authority:

UK: Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Phone: 0303 123 1113