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FAQs

ARRANGING A VIEWING

Yes, of course. Our show flats are open between 9am and 4pm Monday to Friday (excluding bank holidays). To book a viewing, please complete this online contact form.

FUTURE RESIDENTS

Yes. If you dont get a visa, or dont get a place on your course, then you can cancel your studio and receive your 200 deposit back. Evidence may be required

You are welcome to cancel your studio, but as this would be your choice to defer university, you are not eligible for the deposit to be refunded.

All cancellation requests must be made before the start date of the Licence period. Please email the team for more information.

The cancellation policy can also be found in your licence agreement.

The first thing to do is check out our virtual tours! Click on the links below to take a look around GradPad from the comfort of your home:

Wood Lane Studios
Griffon Studios 

Weve recently recorded some extra video tours! Email us if you would like to see these as well.

If you still want to come and view the building in person, please get in contact and we can discuss the process and book an appointment for you. In person viewings are by appointment only.

BOOKING AND TENANCY

GradPad is available exclusively to full-time postgraduate* students studying at a London university.

*please be aware that a postgraduate student is considered to be someone who is studying at level 7 or above.

You can book a studio in three simple steps. Simply choose your preferred location and studio type, pay a fully refundable holding deposit and submit your details online. Youre then ready to move in once your contract begins.

Using our secure online portal youll need to review and accept your contract (Accommodation Licence). Youll also need to upload the following documents:

  • A profile photo (face & shoulders)
  • A copy of your passport
  • A copy of your UK student visa (if applicable)
  • Copy of University Offer Letter

If youre paying your rent in instalments your Guarantor will need to provide:

  • Guarantors proof of UK address (from the last 3 months)
  • Guarantors passport
  • Guarantors UK permanent visa / residence card (if applicable)

Our Premium Studio options are available to share as long as both you and your co-tenant are over 18 and studying a full-time, postgraduate course in London. Simply tell us the name of the second resident and provide evidence of their student status when you book.

Please note that Premium Studios only contain a double bed.

You must tell us the name of the co-tenant when you book your room. This can be changed once during the term of the license subject to an admin fee, which is currently 50.

If you dont get a place at your chosen university or your student visa application is unsuccessful, we will refund you the full deposit amount. Simply tell us in writing, enclosing documents from the university, at least 30 days before the start of your tenancy.

If you change your mind, just let us know in writing within 10 days of receiving your formal offer from GradPad in order to receive a full refund of your deposit.

This doesnt apply to tenancies where the Accommodation Licence has been accepted by the future tenant prior to the 10-day cooling off expiry date. For full details, see our sample accommodation licence.

All of our tenancies are fixed for 51 weeks.

Youll be given a choice of three contract start dates when you book. Youre able to move in anytime on or after the start of your contract, but not before. If youll be arriving on a different day to the start of your contract, just let us know so that we can make the necessary arrangements to welcome you when you arrive.

Unfortunately were not able to extend contracts, so please select a start date that best aligns with your course dates.

You can move out whenever youre ready, but youll still need to pay your rent until the end of the 51-week contract. If you wish to leave your contract early for any reason, youll need to find a like-for-like replacement (a postgraduate student studying at a London university) in order to do so. This also applies for students who wish to be released from their contract for field trips or overseas projects.

Studios are allocated on a first come first served basis. When you book, youll see all of the available options, simply select your preferred floor from the options available. We make every effort to accommodate special requests. If you have a preference, please let us know in the special requirements box when booking.

Youll be given your room number when you move in. Please dont arrange for items to be delivered before your move in date as were unable to store anything that arrives before you do.

PAYMENTS

Your first payment is due 30 days before your contract start date.

Your studio is reserved as soon as you pay the 200 holding deposit. Well then send you an official offer via email within 7 days to confirm the room type, contract dates and rent amount. To guarantee your studio, youll need to accept the offer of accommodation within 10 days. Please note the Accommodation Licence becomes legally binding as soon as you accept it on your GradPad portal, regardless of this being before the 10-day cooling off period expiry date.

Yes, you can pay your rent in 4 instalments as long as you have a UK-based guarantor.
If you dont have a UK-based guarantor, youll need to pay your rent in full at least 30 days before your tenancy begins.

A guarantor is someone who will sign your contract and agrees to be liable for your rent if you dont make the payments. Theyll need to live and work in the UK full-time, usually a friend or family member. You can find out more in our information for guarantors page.

No, there are no hidden charges!

If you choose to have a TV in your studio or watch live TV on your computer, tablet or smartphone youre required by law to buy a TV license. Laundry facilities are available on site at an additional cost.

Weve partnered with Housing Hand, which provides a guarantor service for students. For more information or to apply, please visit Housing Hand or call +44 (0)20 7205 2625.

Your rent includes all of your utility bills (gas, electric and water), Wi-Fi and contents insurance. There is also free-of-charge access to all on-site facilities, such as the gym, concierge service and social spaces.

Yes, your security deposit (200) will be refunded to you when you move out, provided there is no damage to your studio.

No, in some cases it can take a little longer for offers to be sent out. If you still havent received your offer within 14 days please contact us.

LIVING AT GRADPAD

Our internet connection reaches up to 100Mb. Wi-Fi is available throughout our properties including all common areas and outside spaces.

Yes. We have a number of wheelchair accessible studios available, each of which are reserved until 1st August every year. After this date accessible rooms are released for standard occupancy.

All post is delivered to our 24-hour concierge staff. Each resident has access to a lockable post box for letters and small parcels. Larger packages can be collected from reception.

Please do not arrange for post to be delivered to you before you move in, as were unable to store anything that arrives before you do!

Yes, large indoor bike storage is available at both residences.

No, our residences are all strictly non-smoking.

Studios are fitted with:

  • Bed ( bed in all Standard Studios and double bed in some Premium Studios)
  • Desk and chair
  • Wardrobe
  • Shelves
  • Sofa chair
  • Drawer unit
  • Internet data point
  • TV point
  • Breakfast bar with stools or dining table and chairs
  • Kitchenette with fridge/freezer, microwave oven with grill, 2 ring ceramic hob and extractor fan, kitchen sink and cupboards
  • En-suite with shower cubicle, toilet and sink, shaver socket, towel rails and bathroom cabinet.

No, all of our studios have a private en-suite bathroom.

Most students prefer to bring their own bedding and kitchen items, so we dont provide these. When you move in youll need to bring your own bedding, plates, cutlery and other necessary items.

If youd prefer to have your essential items delivered to your studio before you arrive, our partner UniKitOut can do just that. You can also take advantage of our 10% discount, by using the code GRAD10.

All communal areas are cleaned daily. You are responsible for cleaning your studio. However, there is a cleaning service available at an additional cost. If youd like to use this service, please contact reception.

No, youre welcome to come and go as you please.

Our on-site Maintenance Teams are on hand to fix any problems in your room, from repairing leaking taps to replacing light bulbs. Simply tell reception what the problem is and theyll arrange for the team to fix it as soon as possible.

All residences have 24-hour laundry facilities (charges apply) with extra large washing and drying machines, which are managed by our partners, Circuit laundry. Circuit offers a handy app where you can check machine availability, track your wash and top-up your payment card online.

No, access to the gym is included in the price of your rent. All youll need to do is complete a short sign-up form before you can start using the gym.

If you have a TV in your room or watch live TV on your computer, tablet or smartphone youll need to purchase a TV license by law. Check whether you need a licence and apply online.

Confirm your FREE contents insurance

Your contents. Covered.

By partnering with Endsleigh, the No.1 student insurance provider, weve arranged free contents insurance for all our students staying with us.
It is important all students confirm their cover to ensure you understand what is and isnt covered. Plus youll also be entered into a prize draw, courtesy of Endsleigh!

Visit confirm your cover to see:

What is and what isnt covered

  • Key exclusions where cover isnt provided
  • Policy excess the amount you pay when you make a claim
  • How to make claim
  • Personalise cover

We understand students have a limited budget so Endsleigh have launched brand new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home.

Unfortunately there is no car parking at either of our residences. However, both residences are only minutes away from the nearest bus stop and train stations.

It may be possible to park a motorcycle or scooter at Wood Lane Studios at the discretion of the Management Team.

Yes. Youre able to host up to two guests in your studio at any one time. Overnight guests can stay for up to 14 nights in a month. All guests will need to sign in at reception when they arrive and will be expected to follow the property rules and respect fellow residents.

MOVING IN

Youll need to bring the following items with you when you move in:

  • Your booking confirmation
  • Your passport as photo ID
  • Your personal items and anything else youd like to bring to make you feel at home

Storage space is extremely limited, so we can only accept deliveries from UniKitOut before your contract begins.

The earliest you can move in is 9 am on the first day of your contract. We offer a choice of three move in dates per year, so youll be able to select the best move in date for you.

Youre able to move in anytime after 9 am on your move-in date. If you are planning to arrive after 5 pm or at a later date, please let us know so we can arrange for a member of the team to greet you.

Unfortunately we dont offer a scheduled airport shuttle service. You can pre-book taxi services directly to your studio. We recommend ATC taxis for transfers to Griffon Studios +44 (0)20 7223 5000 and Regal Cars for Wood Lane Studios +44 (0)20 7229 8884.

Yes, we can offer preferential rates at some of our partner hotels in London. Please contact the Imperial College Hotel Reservations Team who will be happy to assist.

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Our team is always ready to answer your questions.